We only take card payments because it lets us provide you with the best possible experience. It creates a safer working environment for riders too. You can tip your rider through the Deliveroo app after you have received your order. 

Whether you tip or not is completely up to you. You can tip in the app after your rider has delivered your order to you. Riders receive 100% of all tips.

The minimum order amount can vary depending on which restaurant you’re ordering from. If there’s a minimum order amount, you’ll be informed at checkout before you place your order.

If you have a voucher code, you can redeem this in the app or on the website.

If you’re using the app, go to your account and add the code into the ‘Enter a Promo Code’ field. On the website, click ‘Add a Code’ on the checkout page.

Vouchers and Account Credits may not be redeemed on infant formula, baby formula, baby milk products or milk powder.

Please contact Deliveroo Customer Service via Contact Us for assistance if you see an error message when trying to apply an offer or voucher code.

Yes! You can schedule orders for up to one day in advance and choose any delivery time from midday onwards.

We have a dedicated team that looks after your entire Deliveroo experience, from the moment you place an order right through to it arriving with you.

However, we do understand that sometimes things might go wrong. If this is the case, you can use the Help function in the Deliveroo app to speak to our customer service team and report any issues.

You can also visit https://deliveroo.co.uk/contact/ and click on “Contact Us” to complete the form and one of our team will be in touch.

You can contact our Customer Service team via the Help function in the app and we’ll do our best to make sure you get all the items you want added to your order.

Sometimes things outside of a rider’s control can cause a delay. Where we can, we will always try and proactively call you if we become aware that your order might not arrive within the estimated time of delivery, and our team will work to get your order to you as quickly as possible.

If you think you won’t be at the delivery address in time to receive your order, please let us know by using the Help function in the Deliveroo app.

If your rider can’t find you, they will follow a series of steps, such as trying to call you or send you a push notification, once they reach your delivery address. If they’re unable to contact you, they will try to leave your order in a safe place. Please check your emails during the delivery time for any updates.

You’ll still be charged for your order if we can see that your rider has made attempts to reach you. To prevent this from happening, it’s always a good idea to double-check your contact and address details.

To check where you are, your rider might call you using the Leeds phone number 01134679062. It’ll really help your rider if you can keep your phone close and answer these calls if you get one.

Delivery fee
The delivery fee is variable, based on your location. Some restaurants use their own delivery drivers. In that case, the restaurant sets its own delivery fee.

You pay less for nearby restaurants and you’ll always know how much before selecting a restaurant.

Service fee
This allows us to power your experience with Deliveroo, including adding new features and providing great customer service. A minimum or maximum amount may apply to the service fee, but you will always see the exact amount at checkout.

The service fee is calculated based on the order amount prior to any promotions or discounts which may apply to your order.

Small order fee
When your total is less than the restaurant’s minimum, you can still place the order but we’ll top it up with a fee. To remove the fee, just add more to your basket.

Extended delivery fee
For partners that are far away from where you place your orders, our riders need to go the extra mile to deliver these orders to you. These orders are not eligible for free delivery. For these orders, we charge all customers a small extended delivery fee. The extended delivery fee will appear in your basket if this is the case. Extended delivery fees will be discounted exclusively for our Plus customers, so you’ll pay less than other Deliveroo customers.