FAQ

If you can’t find the answer you are looking for, please contact our technical department who will be happy to help: 

Telephone
Email:

Delivery charges to the UK mainland are:
– £8

Heavy item surcharge (typically 50-litre bags of soil) of £5 will apply per item at checkout regardless of your basket value.

If the size and/or weight exceeds what our courier allows, they will be shipped on a pallet.

Unfortunately, this means an additional charge will be incurred. These carry a charge of £30 to your basket for the first item in your basket and £20 for subsequent ones.

For the Scottish Highlands and Islands, Northern Ireland, Isle of Wight, Channel Islands, Scilly Isles and Isle of Man, there is a standing charge of £25 (plus any additional heavy item surchages calculated at checkout)

All web orders place before 12pm Monday – Thursday will be delivered next working day. Unless there is an issue with stock levels or a courier issue. 

We use plain packaging or security wrap.

We currently use DHL Parcel which offer next working day delivery. This service is tracked and recorded. Please enter your email address/telephone to receive updates on your order.

Parcels received damaged must be clearly signed damaged on courier paperwork and reported to Max Hydro within 24 hours.

We can ship on Saturdays, however you would need to get in touch with us to arrange this as delivery fee will cost more for this service. 

If you have put the wrong delivery address don’t worry. Just send us an email or contact us and will make sure this amended when booking your order with the currier. 

We are very sorry you want to cancel your order. Just inform us as soon as possible so we can cancel the order before shipping. It could take up to 10 days for a full refund deepening on the payment method you chose.

Yes of course, when choosing your delivery method just choose click & collect from store.

We can’t take payment over the phone. It’s quicker to complete your order by placing on our website.

In the highly unlikely event of this, contact us, and we’ll get it sorted asap.

However, should this unlikely event occur, believe that we will and be assured, we will conduct suitable… “retraining” for the picker/packer!

 

– You have had the items for 14 working days or less

– The items are in their original condition and unopened ready for resale by Max Hydro.

In short, if the product is as immaculate as you received it, we can accept a return. If you’ve ripped the box/used it, we can’t.

We are unable to accept sale items.

Let us know asap! We can’t do anything if you’ve not opened it until weeks later (!!) to then say its faulty. Call us first to discuss

Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA.

Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only.

Subject to status. T&Cs apply.

klarna.com/uk/terms-and-conditions

We currently do not purchase used products.

We might be able to help dispose of your unwanted goods on a case by case basis. Get in touch with us to discus.

We don’t know anyone personally. Best bet is to post it on online marketplaces.